Location: Modern Offices in Highbrook, Auckland
Job Type: Full-Time
Support. Listen. Make a Difference.
We’re looking for a compassionate and detail-oriented Wellbeing Specialist to join our customer service team in Highbrook. This role is all about providing empathetic support to our customers via phone, email, and text while ensuring accurate data recording. If you have a calm and professional approach, strong attention to detail, and a passion for helping people in a range of situations, we want to hear from you!
What You’ll Do:
Respond to incoming calls, emails, and text bookings with care and professionalism
Provide empathetic support to individuals in various situations
Accurately record and manage customer data in our system
Ensure a smooth and efficient booking process
Work closely with internal teams to enhance the customer experience
What We’re Looking For:
Experience in a contact centre, customer service, or support role – it is a huge benefit if you have had experience on one of the help lines previously
Excellent communication and listening skills
High level of accuracy and attention to detail
Ability to remain calm and compassionate under pressure
Strong organisational and multitasking abilities
Why Join Us?
Modern, vibrant office space in Highbrook
Supportive and inclusive team culture
Opportunity to make a real difference in people’s lives
Competitive salary and benefits
If you’re ready to bring empathy and accuracy to every interaction, apply now!
