Our client is based in the lovely South East suburbs close to the sea. Enjoy a walk along the beach at lunch to clear the head, or a coffee at one of the many cafes walking distance to the front door. This is mental health and wellbeing counselling support business reaching businesses NZ Wide. Really make a difference in everyday lives.

Due to such growth we are looking for a full time permanent Wellbeing Advisor to be part of the first responder team for all incoming calls from customers and clients. This is a small close knit team who really pull together to support each other and the people in need of the services. With a genuine passion for wellbeing.

The job:

• Triage all incoming calls being part of the first responder call team
• Working with customers on the phones that are in need, keeping them calm & obtaining the right level of detail to ensure the appropriate support is available and connected to them
• Organise clinicians to all clients and arrange support processes
• Associated paperwork completion and support documentation
• Immediately respond to all critical incidents

The key benefits:

• Travel insurance benefits
• Counseling service support
• Day off for your birthday
• Great office environment with a close and small team that really care about what they do
• Free parking nearly at the front door

What we are looking for:

• Ability to stay calm and collected in times of high emotion calls
• Genuine passion for wellbeing services
• Ability to build rapport and offer empathy
• Professional telephone manner
• Organised with the ability to be proactive and solutions based
• Experience in the medical or mental health area – perhaps you have been a nurse, worked in the 111 call centres, done a psychology degree or been an administrator in the medical field. We are really open to background.

If this sounds like an opportunity that interests you, please submit your expression of interest to Linda@LDRecruit.co.nz